If you decide to use the “ Keep my files” option above, you’ll then see a new window.Now, you’ll have two options: (1) “ Keep my files“, (2) “ Remove everything.” The first choice will keep your personal files and is suitable for generally refreshing settings and removing installed apps.For restoring your PC, you’ll want to select “Reset this PC.” Recovery will bring up a new page with additional options.From the “ Update & Security” menu, select “ Recovery” on the left-side of the screen.Then, select “Update & Security.” Alternatively, type “ Reset” without quotes into the “ Cortana search box.“.
Start by clicking on “Start Menu -> Settings.”.Here are the steps to reset your Windows 10 device. If that process doesn’t work (most likely won’t), you’ll need to perform a clean install/upgrade using the newer license and software. If that scenario applies to you, try to switch the license in the Settings menu. It is important to note that the reset option may use the original OEM license if you upgraded your version of Windows 10, such as from Home to Pro.
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